General Terms and Conditions Astralis Lda.

Article 1: Definitions In these general terms and conditions, the following definitions apply:

1. Astralis: The private limited liability company Astralis Lda., established in Cape Verde, also operating under the website www.astralis.cv.

2. Client: Any natural or legal person who enters into an agreement with Astralis or to whom Astralis issues a quotation.

3. Services: All products and services provided by Astralis, including but not limited to the supply and installation of network infrastructure and hardware, web development, hosting, and the implementation and management of business software.

4. Agreement: Any arrangement between Astralis and the Client for the delivery of Services or products.

1. These general terms and conditions apply to all quotations, offers, agreements, and deliveries by Astralis, unless expressly agreed otherwise in writing.

2. Any general terms and conditions or purchasing conditions of the Client are expressly rejected.

3. If one or more provisions in these general terms and conditions are void or should be annulled, the remaining provisions shall remain fully applicable.

4. 
   

1. All quotations and offers from Astralis are without obligation, unless a deadline for acceptance is explicitly stated in the quotation. By default, quotations are valid for 30 days.

2. Astralis cannot be held to its quotations or offers if the Client can reasonably understand that the quotation or offer contains an obvious mistake or clerical error.

3. Offers or quotations do not automatically apply to future assignments.

4. 
   

1. Astralis will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship (best efforts obligation).

2. The Client shall ensure that all data, login credentials, and physical access locations (e.g., for network installations) necessary for the execution of the agreement are provided to Astralis in a timely manner.

3. If the data or access required for the execution of the agreement is not provided in time, Astralis has the right to suspend the execution of the agreement and/or charge the Client for the additional costs resulting from the delay.

4. 
   

1. In the sale and delivery of hardware (including network equipment and satellite connections), the risk of loss or damage passes to the Client at the moment the equipment is delivered or installed at the agreed location.

2. Astralis is not responsible for disruptions in service or connectivity caused by external factors, such as weather conditions, power outages, or disruptions at external (satellite) providers.

3. The Client is solely responsible for the correct use and physical security of the installed equipment.

4. 
   

1. Regarding the development, configuration, and implementation of software and websites, Astralis is not responsible for bugs, data loss, or downtime caused by third-party updates or improper use by the Client.

2. Astralis strives for the highest possible availability for hosting services but offers no guarantees in this regard (unless a specific Service Level Agreement / SLA has been agreed upon).

3. The intellectual property rights to specific custom code, designs, or configurations remain with Astralis, unless it has been explicitly agreed in writing that these rights will be transferred. The Client is granted a non-exclusive right of use for the duration of the agreement.

4. 
   

1. Payment must be made within 14 days of the invoice date, in a manner to be indicated by Astralis and in the currency in which it was invoiced.

2. Astralis reserves the right to require a down payment for large projects or hardware orders.

3. If the payment term is exceeded, the Client is legally in default. In such an event, Astralis is entitled to temporarily suspend its services (including hosting and support) until full payment has been received.

4. 
   

1. Astralis's liability for direct damages is limited to a maximum of the invoice amount of the relevant assignment or, in the case of continuous contracts, to the amount invoiced over the past three months.

2. Astralis is never liable for indirect damages, including but not limited to consequential damages, lost profits, missed savings, loss of business data, and damage due to business stagnation (e.g., due to network or software failure).

3.