Shipping & Returns Policy

1. General Provisions & Scope

This policy regarding shipping, delivery, and returns applies to all orders, agreements, and deliveries of products and equipment (such as network equipment, IT hardware, and accessories) placed through the website www.astralis.cv, operated by Astralis Lda, registered and established in the Republic of Cape Verde (Cabo Verde).

Astralis Lda undertakes to act in full compliance with applicable Cape Verdean legislation regarding consumer protection (Decreto-Lei n.º 28/2009) and electronic commerce (Decreto-Lei n.º 48/2012).

2. Ordering Process & Payment Terms

An order will be processed by Astralis Lda upon receipt of a valid order confirmation and the fulfillment of the associated payment conditions:

• Advance Payment / Down Payment: For specific equipment, custom configurations, or international imports, the processing and delivery timeline begins only after receipt of the agreed deposit or full payment.

• Payment on Delivery: Cash or mobile payment upon delivery is accepted exclusively for orders with a total order value below 5,000 CVE, unless explicitly agreed otherwise in writing.

• Accepted Payment Methods: Bank transfer, Vinti4, or cash upon pickup/local delivery subject to the established limits.

3. Shipping & Delivery Methods

Astralis Lda provides delivery services throughout the territory of Cape Verde and, for specific projects or equipment, international shipments.

3.1 Inter-Island Shipments

For shipments between the different islands within the Cape Verdean archipelago, Astralis Lda utilizes certified logistics partners, including Correios de Cabo Verde and maritime/air carriers such as CV Interilhas:

• Shipping costs depend on gross weight, volume (m3), and the selected transport mode (air freight or sea freight).

• All inter-island shipments are provided with a tracking number or consignment reference.

3.2 International Deliveries & Customs Procedures

For products imported directly from international warehouses or suppliers at the client's request:

• Customs Duties & Taxes: Import duties, customs fees, and Cape Verdean Value Added Tax (IVA - 15%) are the responsibility of the buyer/recipient, unless explicitly stated as "customs clearance included".

• Customs Delays: Astralis Lda is not liable for delays caused by customs inspections, seaport or airport handling procedures, or administrative holds by the Cape Verdean Customs Authorities (Alfândega de Cabo Verde). Such waiting periods fall outside standard delivery timelines.

4. Delivery Timelines

The delivery period commences exclusively after:

1. Written confirmation of the order;

2. Receipt of the agreed payment or deposit;

3. Confirmation of product availability from the warehouse/supplier.

Statutory Notice: In accordance with Cape Verdean law, a statutory maximum delivery timeframe of 30 days applies to standard orders. For international imports or custom project orders, an extended maximum timeframe of 90 days is applied upon agreement.

5. Right of Withdrawal, Cooling-off Period & Returns

Under the Cape Verdean Consumer Protection Act (Decreto-Lei n.º 28/2009), consumers have the right to return products purchased at a distance under the following conditions:

5.1 Term & Conditions

• Consumers have the right to withdraw from the contract without giving any reason within 7 calendar days from the date of receipt of the product.

• The product must be returned in its original, undamaged condition, including original factory packaging, manuals, cables, and all included accessories.

• Products with broken security seals, signs of installation, or operational damage are ineligible for return under the right of withdrawal.

5.2 Exceptions to the Right of Withdrawal

The right of withdrawal is legally excluded for:

1. Custom-configured or personalized equipment made to customer specifications (such as pre-configured routers or servers).

2. Software licenses, digital keys, or activated network hardware whose seals or license codes have been unsealed or used.

3. Services whose performance has begun with the explicit consent of the customer (such as on-site installation or network setup services).

5.3 Return Procedure & Shipping Costs

• To initiate a return, the customer must submit a written request in advance via [email protected], specifying the invoice number and item details.

• Direct costs of returning the goods (including any inter-island freight charges) are borne by the customer, unless the return is due to an incorrect delivery or a defect caused by Astralis Lda.

6. Warranty & Defective Goods

Astralis Lda guarantees the quality and conformity of all supplied hardware and equipment.

• Dead on Arrival (DOA): If a product arrives damaged or defective, the customer must notify Astralis Lda in writing within 48 hours of receipt, providing clear photos/videos of the packaging and the defect.

• Statutory Warranty: Newly supplied hardware carries the standard Cape Verdean manufacturer warranty (typically 1 to 2 years, depending on the product type and manufacturer).

• Repair or Replacement: In the event of a valid warranty claim, Astralis Lda will, at its discretion, repair the product free of charge, replace it with an equivalent model, or issue a refund.

Warranty Exclusions: Damage caused by lightning strikes, power surges in the electrical grid, improper installation by third parties, water damage, or unauthorized modifications is explicitly excluded from warranty coverage.

7. Refunds

When a refund is approved following a valid withdrawal or warranty claim:

• Refunds will be processed within a maximum of 14 calendar days following receipt and inspection of the returned goods by Astralis Lda.

• Refunds will be issued using the same payment method as the original transaction (bank transfer or credit to a Vinti4 account).

• Original shipping charges and customs fees are non-refundable in the case of voluntary withdrawal by the customer.

8. Liability & Force Majeure

Astralis Lda is not liable for failure or delay in fulfilling delivery obligations if caused by circumstances beyond our reasonable control (force majeure), including but not limited to: severe weather conditions, ferry or flight cancellations/delays (inter-island maritime/air transport), labor strikes, customs system outages, or national power outages.

9. Contact Information

Astralis Lda

Website: www.astralis.cv

Email: [email protected]

Cabo Verde